Cancellation policy

Last Updated: September 2, 2026

This Cancellation Policy outlines the terms governing your participation in the DashSharing Program (the "Program"). By enrolling in the Program, you agree to these terms, which supplement our Terms of Service.

1. Program Overview

The DashSharing Program is a distributed energy network initiative. Upon enrollment, you provide a refundable security deposit and are granted a License to Use a DashSharing Smart Charger (the "Charger") at your residence. DashSharing retains full ownership of the hardware during your participation; participants do not purchase the Charger at enrollment.

2. Termination of Participation

You or DashSharing may terminate your participation in the Program at any time. To initiate a withdrawal, you must contact our support team at support@dashsharing.ca.

Upon termination:

  • Your Program access is deactivated, and your hardware license is immediately revoked.

  • Depending on whether you have reached the 1,500 kWh charging milestone, your hardware requirements and deposit/earnings status will be handled according to Section 3 below.

3. Security Deposit, Charger Ownership, and Earnings

3.1 Termination Prior to the 1,500 kWh Milestone

If your participation is terminated before the Charger has reached the 1,500 kWh milestone:

  • Mandatory Return: You are legally obligated to return the Charger to DashSharing within fourteen (14) calendar days of termination, in good working condition (normal wear and tear excepted), following provided shipping instructions.

  • Security Deposit: Reaching 1,500 kWh is required to trigger the automatic deposit refund milestone. If you terminate prior to reaching 1,500 kWh, your deposit will be evaluated upon return of the equipment. Provided the Charger is returned undamaged within 14 calendar days, your deposit will be processed according to the Refund Policy.

  • Failure to Return / Replacement Fee: Failure to return the Charger in good working condition within fourteen (14) calendar days will result in a replacement fee equal to the full retail value ($650 for Standard Charger / $750 for Ultra Charger), which will be deducted from your security deposit or billed to your account.

  • Earnings: Participants only become eligible for cash earnings after completing the 1,500 kWh milestone. Any unearned balances prior to reaching 1,500 kWh are forfeited.

3.2 Termination Upon Reaching the 1,500 kWh Milestone

If your participation is terminated after the Charger has reached or exceeded the 1,500 kWh milestone:

  • Deposit Refund: Your full security deposit will be refunded (less any deductions for outstanding account liabilities or damaged equipment).

  • Permanent Ownership Purchase ($50 Fee): You are eligible to retain the Charger permanently. To assume full title and ownership of the Charger upon program termination, you must pay a non-refundable $50.00 CAD transfer fee (plus applicable taxes). Upon receipt of payment (or automatic processing to your payment method on file upon termination), title and ownership of the Charger will permanently transfer to you, and DashSharing will disclaim all remaining equipment claims.

  • No Return Required: You are not required to ship the Charger back once the $50 transfer fee is paid.

3.3 Cash Earnings

Participants become eligible for cash Earnings payouts after reaching the 1,500 kWh milestone. Any accrued Earnings that have met or exceeded the $100 minimum payout threshold prior to termination will be paid out in accordance with Section 8.2 of the Terms of Service.

4. Hardware Return Requirements

The return of the licensed hardware is a mandatory requirement for closing your account if termination occurs prior to reaching the 1,500 kWh milestone.

  • Timeline: Hardware must be returned within fourteen (14) calendar days of your notice to withdraw.

  • Condition: The Charger must be returned in good working condition, normal wear and tear excepted.

  • Shipping: DashSharing will provide a prepaid return label or specific shipping instructions.

  • Non-Compliance: Unreturned equipment under Section 3.1 will be billed at full retail value ($650 Standard / $750 Ultra).

5. Termination by DashSharing

DashSharing reserves the right to terminate your Program enrollment at any time for cause, including but not limited to:

  • Frequent or sustained disconnection of the hardware from the network (Wi-Fi).

  • Unauthorized relocation of the hardware.

  • Breach of the Terms of Service.

In such cases prior to reaching the 1,500 kWh milestone:

  • The hardware must be returned immediately within 14 calendar days.

  • Failure to return the equipment or returning damaged equipment will result in the forfeiture of your security deposit and/or a charge for full retail replacement costs ($650 Standard / $750 Ultra).

  • The $50 ownership transfer option does not apply.

6. Quebec Residents – Statutory Cancellation Right

If you reside in Quebec and entered into this agreement online (a "distance contract"), you have the right under the Consumer Protection Act (L.R.Q. c. P‑40.1) to cancel this agreement within seven (7) days of receiving a copy of the contract, without penalty and without giving reasons.

To exercise this right, contact support@dashsharing.ca within 7 days of your enrollment confirmation.

7. Contact Us

To initiate your withdrawal or for questions regarding your account status, please contact:

  • Email: support@dashsharing.ca