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⚠️ Important Installation & Warranty Disclaimer
PLEASE READ BEFORE INSTALLATION
Pre-Wired Hardware Configuration: All DashSharing chargers ship with pre-wired input power cables (either with a pre-installed NEMA plug or an open-ended pigtail for hardwiring).
Do Not Open the Charger Unit: Opening, disassembling, or modifying the internal housing of the charger is strictly prohibited and will void the manufacturer's warranty. No internal field wiring or physical dip-switch adjustments inside the unit are required or permitted.
Power & Amperage Adjustments (EMS Derating): If derating the charger's output current is required to match your electrical service, please contact our support team at support@dashsharing.ca for assistance with EMS configuration on the backend.
Note: The charger screen will still show the hardware rating (40A or 48A), but the derated limit will cap the actual charging current.
Professional Installation
Setup flow:
1. Add Home: Enter your home address and other information.
2. Sign Installation Authorization: Sign digitally to activate your Program Participation and Lifetime Warranty.
3. Register Device: Enter the Charger Serial Number (SN) or scan the QR code from the side label. Click Submit to register.
Please Note:
⚠️Charger SN Not Recognized: Email a screenshot showing the Charger SN to support@dashsharing.ca.
⚠️Charger SN Mismatch: Select the SN found by the Bluetooth scan and enter your Wi-Fi details to finish setup. Afterwards, email screenshots of both the Charger SN and the Bluetooth-scanned SN to support@dashsharing.ca.
⚠️Certain chargers require an initial configuration adjustment by our team before charging can begin. This will be completed automatically during the verification process.
Note: Verification on the backend is automatically processed within one (1) business day. Please allow the full business day for processing before contacting support: support@dashsharing.ca.
⚠️ First Charging Session Notice
24-Hour Activation Window: Please wait 24 hours after registering your charger before starting your first charging session. Selected units require manual verification before full program access is granted.
No Retroactive kWh Credits: If you initiate a charge before this verification process is complete, that transaction cannot be recorded. Due to strict carbon credit compliance and audit rules, kWh data cannot be manually adjusted or retroactively added.
4. Bluetooth Pairing & Backend Sync
⚠️ Important: Make sure Bluetooth is turned ON on your mobile device before proceeding. The app needs your phone's Bluetooth active to communicate directly with the charger and connect it to the network backend.
How to enable Bluetooth on your phone:
- iOS (iPhone): Swipe down from the top right corner of your screen to open Control Center, then tap the Bluetooth icon (or go to Settings > Bluetooth and toggle it On).
- Android: Swipe down twice from the top of your screen to access Quick Settings, then tap the Bluetooth icon (or go to Settings > Connected devices > Bluetooth).
5.Wi-Fi Setup (2.4GHz required): Follow the steps to connect to your charger via bluetooth and enter your location's wifi SSID and password. If your router does not support a 2.4GHz band you may need to use a Wi-Fi extender with a 2.4GHz band and configure you charger accordingly.
⚠️Step by Step:
WiFi Trouble Shooting Guide (English)
WiFi Trouble Shooting Guide (French)
*If charger disconnects from internet, charging must be initiated via bluetooth on app
6. Payment: Add bank details for refunds and earnings.
Charge, Complete the Milestone & Earn!
Connect your charger to start charging today. As soon as your refund milestone is complete, your account transitions to active earnings for every kWh.