Refund Policy

Last Updated: April 1, 2026

This Refund Policy outlines the terms governing refunds within the DashSharing Program (the “Program”). By participating in the Program, you agree to the terms below, which supplement our main Terms of Service.

The DashSharing Program is a service program. There are no purchases of the charger itself. Your financial interactions with DashSharing consist of:

  • A refundable security deposit paid upon enrollment.
  • Cash earnings payments issued to you for eligible personal charging sessions.

This policy explains the circumstances under which these funds may be refunded, adjusted, or disputed.

1. Security Deposit Refunds

Your security deposit is fully refundable, provided certain conditions are met. The refund of your deposit is not automatic upon cancellation; it is governed by the criteria below.

1.1 Standard Refund Eligibility

You are eligible for a full refund of your security deposit if:

  • Your Charger has reached 2,500 kWh of cumulative charging, as verified by DashSharing’s systems.
  • Your account is in good standing (no outstanding disputes or chargebacks).
  • No violations of the Program Terms have occurred during your membership.
  • You have fulfilled all initial obligations under the Terms, including delivery of a signed Site Access Authorization.
1.2 Conditions for Refund Denial or Reduction

Your security deposit may be partially or fully forfeited if:

  • Charger Damage, Loss, or Theft: If you fail to return a charger, or return it damaged beyond normal wear and tear, DashSharing may deduct repair or replacement costs (up to the full charger value) from your deposit.
  • Outstanding Disputes: If there are unresolved disputes regarding your account activity, the refund will be held until the dispute is resolved.
  • Program Violations: Serious violations of the Member Program Terms (such as fraudulent activity, unauthorized use, or breach of safety protocols) may result in forfeiture of the entire deposit.
  • Unpaid Fees or Chargebacks: Any outstanding fees, chargebacks, or payment disputes will be deducted from your deposit before refund processing.
2. Refund Processing Timeline

Once you meet the eligibility criteria outlined in Section 1.1, your refund will be processed as follows:

  • Verification Period: 5–10 business days for DashSharing to verify your account status and confirm all chargers have been returned.
  • Processing Time: 5–7 business days for the refund to be issued to your original payment method.
  • Total Timeline: Expect your refund within 10–17 business days from the date your account is closed or your refund request is submitted.

Note: Refunds are issued to the original payment method used during enrollment. If that method is no longer available, please contact our support team to arrange an alternative refund method.

3. Cash Earnings Refunds and Adjustments

Your cash earnings from eligible charging sessions are separate from your security deposit and are subject to different terms.

3.1 Earnings Eligibility

You begin earning cash once your security deposit has been refunded. Earnings are calculated based on:

  • Duration of the charging session.
  • Charger type and specifications.
  • Current Member Program rates (subject to change with notice).
3.2 Earnings Adjustments

DashSharing may adjust or withhold earnings if:

  • The charging session was not completed in accordance with Program guidelines.
  • The charger was damaged during your use.
  • You violated any terms of the Member Program.
  • There is a dispute regarding the session details or payment.
3.3 Earnings Refund or Reversal

In rare cases, earnings may be reversed or refunded if:

  • An error was made in calculating your earnings.
  • A chargeback or payment dispute is filed by you or your financial institution.
  • You engaged in fraudulent activity or misuse of the program.

Any reversed earnings will be deducted from future payments or your security deposit, depending on your account balance.

4. Dispute Resolution
4.1 Filing a Dispute

If you believe a refund was incorrectly denied, an earnings adjustment was made in error, or you have concerns about your account, you may file a dispute by:

  • Contacting our support team at support@dashsharing.ca.
  • Providing detailed documentation of your claim (receipts, screenshots, transaction records, etc.).
  • Submitting your dispute within 30 days of the transaction or refund decision in question.
4.2 Dispute Investigation

Upon receiving your dispute, DashSharing will:

  • Acknowledge receipt of your dispute within 2 business days.
  • Conduct a thorough investigation within 10–15 business days.
  • Provide you with a detailed response outlining our findings and any actions taken.
4.3 Appeal Process

If you disagree with the outcome of the initial dispute investigation, you may appeal by submitting additional evidence or documentation within 15 days of receiving the dispute decision. A senior member of our team will review the appeal.

5. Special Circumstances
5.1 Account Suspension or Termination

If your account is suspended or terminated due to violations of the Member Program Terms, your security deposit and any pending earnings may be forfeited in whole or in part, depending on the severity of the violation.

5.2 Charger Loss, Theft, or Damage

If a charger is lost, stolen, or damaged while in your possession, you are responsible for the full replacement cost. This amount will be deducted from your security deposit and/or earnings. You must return the Charger in accordance with the return instructions provided upon termination; failure to return the Charger may result in a replacement fee equal to its retail value.

5.3 Installation Obligations

You are responsible for ensuring the Charger is professionally installed and maintained in compliance with applicable codes. Any damage to the Charger resulting from improper installation or modifications made without DashSharing’s consent may result in forfeiture of the deposit and/or deduction of repair costs.

5.4 Force Majeure

In the event of unforeseen circumstances (natural disasters, system failures, etc.), DashSharing will make reasonable efforts to process refunds, but timelines may be extended.

6. Contact Us

For questions about this Refund Policy or to initiate a refund request, please contact our support team:

Email: support@dashsharing.ca

This Refund Policy is subject to change at any time. DashSharing will provide notice of any material changes to this policy. Your continued participation in the Member Program following such changes constitutes your acceptance of the updated policy.